Frequently Asked Questions

01.What’s Required To Order Eyeglasses Online?

If you want to buy prescription eyeglasses online, you’ll need to enter details from the prescription given by your ophthalmologist, optometrist, and opticians. Make sure that the prescription contains the measurement of pupillary distance. If the optometrist hasn’t mentioned it on your prescription, follow these steps to measure it yourself. These are the only things required, per se.

 

02. CAN I CHANGE MY ORDER?

Once the order has been placed, it cannot be changed online. If you want to change your order, please call +923164676150, and we will cancel if it has not yet been processed.

 

02. CAN I EXCHANGE OR RETURN ITEMS TO A SOLSTICE STORE?

You may exchange an item at a Solstice store with proof of purchase (packing slip or email confirmation) and government-issued ID for processing. To initiate a return, please bring the item and proof of purchase to a Solstice store. If the return meets our criteria, the store will accept your merchandise and partner with our website team to process and issue a credit to your original form of payment within two business days. Prescription orders and contact lenses may not be exchanged or returned in-store.

 

03. WHEN DO I GET MY REFUND ONCE I HAVE RETURNED AN ITEM?

Once received, please allow seven business days for processing of your returned merchandise. Upon approval, a credit will be issued to the original form of payment.

 

04. IF I HAVE QUESTIONS OR CONCERNS REGARDING MY PURCHASE, WHO SHOULD I SPEAK TO?

Please contact customer service at +923164676150 or gabaframes@gmail.com

 

05. HOW CAN I CHECK MY ORDER STATUS?

Information regarding the status of your order will be sent via email. If you have not received an order confirmation email shortly after placing your order, please check your spam filter. When your order ships, you will receive a confirmation email with tracking information. If you do not receive your order within 5-7 days, please contact customer service at +923164676150 or gabaframes@gmail.com

 

06. HOW DO I Create An Account?

To create an account with Sveston, click on "Login/Register," followed by "Create an Account," and fill in your personal details.